How To Fix CRM_IC_APPL_UI_CHMSG081 - Cannot set contact attached data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 081

• Message text: Cannot set contact attached data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG081 - Cannot set contact attached data ?

  The SAP error message CRM_IC_APPL_UI_CHMSG081 with the description "Cannot set contact attached data" typically occurs in the SAP CRM (Customer Relationship Management) environment, particularly when working with the Interaction Center (IC) or when trying to manage contact data.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect information related to the contact.
  Authorization Issues: The user may not have the necessary authorizations to modify or access the contact data.
  Technical Issues: There could be a technical issue with the system, such as a problem with the underlying database or application logic.
  Configuration Issues: Incorrect configuration settings in the CRM system could lead to this error when trying to set or update contact data.
  Missing Customization: If there are custom fields or enhancements that are not properly set up, it may lead to this error.
  
  Solutions:
  
  Check Data Integrity: Verify that all required fields for the contact are filled out correctly and that there are no inconsistencies in the data.
  Review Authorizations: Ensure that the user has the necessary permissions to access and modify contact data. This can be checked in the user roles and authorizations.
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Configuration Review: Review the configuration settings related to contact management in the CRM system to ensure they are set up correctly.
  Custom Enhancements: If there are custom enhancements or fields, ensure they are properly implemented and do not conflict with standard processes.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in contact management.
  Documentation: Review SAP documentation related to CRM and Interaction Center for best practices in managing contact data.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.