How To Fix CRM_IC_APPL_UI_CHMSG082 - Cannot get chat session status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 082

• Message text: Cannot get chat session status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG082 - Cannot get chat session status ?

  The SAP error message CRM_IC_APPL_UI_CHMSG082: Cannot get chat session status typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue retrieving the status of a chat session in the Interaction Center (IC). This can happen for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be connectivity problems between the client and the server, preventing the retrieval of chat session status.
  Session Timeout: The chat session may have timed out or been closed, leading to an inability to fetch its status.
  Configuration Issues: Incorrect configuration settings in the SAP CRM system or the chat application can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to access the chat session status.
  System Errors: There could be underlying system errors or bugs in the SAP CRM application that are causing this issue.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection to the SAP server. Test the connection and resolve any network-related problems.
  Refresh the Session: If the chat session has timed out, try refreshing the session or starting a new chat session.
  Review Configuration Settings: Verify the configuration settings for the chat application in SAP CRM. Ensure that all necessary parameters are correctly set.
  Check User Authorizations: Ensure that the user has the appropriate authorizations to access chat functionalities. Review the user roles and permissions in the system.
  System Logs: Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context about the issue.
  Update SAP Notes: Look for any relevant SAP Notes or patches that address known issues related to chat session management in SAP CRM. Apply any necessary updates.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for more details on chat functionalities and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring: Implement monitoring tools to keep track of system performance and identify potential issues proactively.
  
  By following these steps, you should be able to diagnose and resolve the error message CRM_IC_APPL_UI_CHMSG082 effectively.