How To Fix CRM_IC_APPL_UI_CHMSG065 - Conference function failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 065

• Message text: Conference function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG065 - Conference function failed ?

  The SAP error message CRM_IC_APPL_UI_CHMSG065 ("Conference function failed") typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when dealing with the Interaction Center (IC) functionalities. This error is often related to issues with the conference call feature in the CRM system.
  Causes:
  
  Configuration Issues: The conference call functionality may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity problems that prevent the conference call from being established.
  Integration Problems: If the CRM system is integrated with telephony systems (like CTI), any issues in the integration can lead to this error.
  User Permissions: The user may not have the necessary permissions to initiate or manage conference calls.
  System Bugs: There may be bugs or issues in the version of SAP CRM being used.
  
  Solutions:
  
  Check Configuration: Ensure that the conference call functionality is correctly configured in the SAP system. This includes checking settings related to telephony integration.
  Network Connectivity: Verify that there are no network issues affecting the connection to the telephony system. This may involve checking firewalls, VPNs, or other network settings.
  Review Integration Settings: If using a CTI system, check the integration settings and ensure that they are correctly set up and functioning.
  User Roles and Permissions: Confirm that the user has the appropriate roles and permissions to use the conference call feature. This may involve checking user profiles and authorizations.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the failure.
  SAP Notes and Support: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed information on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training and Resources: Consider training resources or workshops that focus on SAP CRM and telephony integration to better understand the system's capabilities and configurations.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_UI_CHMSG065 error in your SAP system.