How To Fix CRM_IC_APPL_UI_CHMSG066 - Drop party function failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 066

• Message text: Drop party function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG066 - Drop party function failed ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG066 Drop party function failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) applications. This error indicates that there was a failure in the process of dropping or removing a party (such as a customer or contact) from a transaction or interaction.
  Causes:
  
  Data Integrity Issues: There may be issues with the data integrity of the party being dropped, such as missing or inconsistent data.
  Authorization Problems: The user may not have the necessary authorizations to perform the drop party function.
  System Configuration: There could be configuration issues in the CRM system that prevent the drop party function from executing correctly.
  Business Logic Constraints: Certain business rules or logic may prevent the removal of a party if there are dependencies or ongoing transactions associated with that party.
  Technical Errors: There may be underlying technical issues, such as database locks or connectivity problems.
  
  Solutions:
  
  Check Data Integrity: Verify the data associated with the party you are trying to drop. Ensure that all required fields are filled and that there are no inconsistencies.
  Review Authorizations: Ensure that the user has the necessary permissions to perform the drop party function. This may involve checking user roles and authorizations in the SAP system.
  Consult Configuration Settings: Review the configuration settings in the CRM system to ensure that they are set up correctly for the drop party function.
  Check for Dependencies: Investigate if there are any ongoing transactions or dependencies related to the party. If so, resolve those issues before attempting to drop the party again.
  Review Logs and Traces: Check the application logs and traces for more detailed error messages that can provide insights into the root cause of the failure.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or further guidance based on the specific version of your SAP system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and fixes.
  Documentation: Review the official SAP documentation for the CRM module, particularly sections related to interaction center functionalities.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the "Drop party function failed" error in your SAP CRM system.