How To Fix CRM_IC_APPL_UI_CHMSG064 - Reconnect function failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 064

• Message text: Reconnect function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG064 - Reconnect function failed ?

  The SAP error message CRM_IC_APPL_UI_CHMSG064 with the description "Reconnect function failed" typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with the connection to the backend system or when the session has expired. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Session Timeout: The user session may have timed out due to inactivity.
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  Backend System Issues: The backend system may be down or experiencing issues.
  Configuration Issues: There may be misconfigurations in the SAP CRM system or the Interaction Center settings.
  Browser Issues: Sometimes, browser-related issues (like cache or cookies) can lead to connection problems.
  
  Solutions:
  
  Reconnect: Try to manually reconnect to the system. This can often resolve temporary connectivity issues.
  Refresh Session: If the session has timed out, logging out and logging back in can help.
  Check Network Connection: Ensure that your network connection is stable and that you can reach the SAP server.
  Review System Status: Check the status of the backend system to ensure it is operational. You may need to contact your system administrator if there are issues.
  Clear Browser Cache: If you are using a web-based interface, clearing the browser cache and cookies may resolve the issue.
  Check Configuration: Review the configuration settings in the SAP CRM system to ensure everything is set up correctly.
  Update SAP GUI: If you are using the SAP GUI, ensure that it is updated to the latest version, as older versions may have bugs that could cause connectivity issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  User Authorizations: Ensure that the user has the necessary authorizations to access the CRM Interaction Center.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or technical support for further investigation.