How To Fix CRM_IC_APPL_UI_CHMSG063 - Consult function failed

CRM_IC_APPL_UI_CHMSG063 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 063

• Message text: Consult function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG063 - Consult function failed ?

  The SAP error message CRM_IC_APPL_UI_CHMSG063: Consult function failed typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when using the Interaction Center (IC) or related functionalities. This error indicates that there was a failure in executing a consult function, which is often related to retrieving or processing data.
  Possible Causes:
  
  
  Configuration Issues: There may be misconfigurations in the CRM system or in the Interaction Center settings.
  Authorization Problems: The user may not have the necessary authorizations to execute the consult function.
  Data Issues: There could be missing or inconsistent data in the system that the consult function relies on.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in executing functions.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they might be causing the failure.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction