How To Fix CRM_IC_APPL_UI_CHMSG063 - Consult function failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 063

• Message text: Consult function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG063 - Consult function failed ?

  The SAP error message CRM_IC_APPL_UI_CHMSG063: Consult function failed typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when using the Interaction Center (IC) or related functionalities. This error indicates that there was a failure in executing a consult function, which is often related to retrieving or processing data.
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the CRM system or in the Interaction Center settings.
  Authorization Problems: The user may not have the necessary authorizations to execute the consult function.
  Data Issues: There could be missing or inconsistent data in the system that the consult function relies on.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in executing functions.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they might be causing the failure.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and ensure that all necessary settings are correctly configured.
  Review Authorizations: Verify that the user has the appropriate authorizations to perform the consult function. This can be done by checking the user roles and profiles.
  Data Validation: Check the data that the consult function is trying to access. Ensure that all required data is present and correctly formatted.
  System Monitoring: Monitor the system performance and check for any issues that might be affecting the execution of functions. This includes checking for locks, long-running processes, or system resource constraints.
  Debugging: If you have access to the development environment, you can debug the function to identify the exact point of failure. This may require technical expertise.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRM_IC for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any specific guidelines or troubleshooting steps related to consult functions.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_UI_CHMSG063 error in your SAP system.