How To Fix CRM_IC_APPL_UI_CHMSG061 - Function cannot be executed; chat session handler not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 061

• Message text: Function cannot be executed; chat session handler not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG061 - Function cannot be executed; chat session handler not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG061: Function cannot be executed; chat session handler not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and chat functionalities. This error indicates that the system is unable to find the necessary handler to manage chat sessions, which can prevent users from initiating or managing chat interactions.
  Causes:
  
  Missing Configuration: The chat functionality may not be properly configured in the SAP system. This could include missing settings in the CRM Interaction Center or the chat application.
  System Integration Issues: There may be issues with the integration between the CRM system and the chat service provider, leading to the handler not being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the chat functionalities.
  Technical Issues: There could be technical problems, such as missing components or incorrect versions of software that are required for the chat functionality to work.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the chat functionality is correctly configured in the SAP CRM system. This includes checking the settings in the Interaction Center and ensuring that the chat service is properly integrated.
  Verify that the chat handler is correctly defined in the system.
  
  
  
  Review Integration Settings:
  
  If you are using an external chat service, check the integration settings between SAP CRM and the chat service. Ensure that all necessary endpoints and credentials are correctly set up.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access chat functionalities. You may need to consult with your SAP security team to verify this.
  
  
  
  System Logs and Traces:
  
  Review system logs and traces for any additional error messages or warnings that could provide more context about the issue. This can help identify if there are any underlying technical problems.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues related to chat functionalities.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed configuration guides and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared by other users.
  Training and Resources: Consider training sessions or resources on SAP CRM and Interaction Center functionalities to better understand the system and its components.
  
  By following these steps, you should be able to diagnose and resolve the "chat session handler not found" error in your SAP CRM system.