How To Fix CRM_IC_APPL_UI_CHMSG061 - Function cannot be executed; chat session handler not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 061

• Message text: Function cannot be executed; chat session handler not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG061 - Function cannot be executed; chat session handler not found ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG061: Function cannot be executed; chat session handler not found" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and chat functionalities. This error indicates that the system is unable to find the necessary handler to manage chat sessions, which can prevent users from initiating or managing chat interactions.
  Causes:
  
  Missing Configuration: The chat functionality may not be properly configured in the SAP system. This could include missing settings in the CRM Interaction Center or the chat application.
  System Integration Issues: There may be issues with the integration between the CRM system and the chat service provider, leading to the handler not being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the chat functionalities.
  Technical Issues: There could be technical problems, such as missing components or incorrect versions of software that are required for