How To Fix CRM_IC_APPL_UI_CHMSG059 - Cannot remove contact &1 from active contact list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 059

• Message text: Cannot remove contact &1 from active contact list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG059 - Cannot remove contact &1 from active contact list ?

  The SAP error message CRM_IC_APPL_UI_CHMSG059 indicates that there is an issue when trying to remove a contact from the active contact list in the SAP CRM (Customer Relationship Management) system. The error message typically states that the contact cannot be removed, and it may include the contact ID or name in the message.
  Possible Causes:
  
  Contact is in Use: The contact you are trying to remove may be currently in use in another transaction or process, preventing its removal.
  Authorization Issues: The user may not have the necessary permissions to modify the contact list.
  System Configuration: There may be specific configurations or settings in the CRM system that restrict the removal of certain contacts.
  Data Integrity Issues: There could be data integrity issues or inconsistencies in the database that are causing the error.
  Active Sessions: The contact might be associated with an active session or transaction that is preventing its removal.
  
  Solutions:
  
  Check Active Usage: Ensure that the contact is not being used in any active transactions or sessions. If it is, complete or close those transactions before attempting to remove the contact.
  Review Authorizations: Verify that the user has the necessary authorizations to modify the contact list. If not, contact your system administrator to adjust the permissions.
  System Configuration Review: Consult with your SAP administrator or support team to review any specific configurations that may be preventing the removal of the contact.
  Data Consistency Check: Run data consistency checks or reports to identify any potential issues with the contact data that may need to be resolved.
  Log Out and Retry: Sometimes, simply logging out of the system and logging back in can resolve temporary issues. Try this and then attempt to remove the contact again.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing contacts, such as BP (Business Partner) for managing business partner data.
  SAP Notes: Check the SAP Support Portal for any notes or patches related to this error message, as there may be known issues or fixes available.
  Documentation: Review the SAP CRM documentation for best practices on managing contacts and understanding the contact list functionality.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully remove the contact from the active contact list.