How To Fix CRM_IC_APPL_UI_CHMSG058 - Error while uploading file

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 058

• Message text: Error while uploading file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG058 - Error while uploading file ?

  The SAP error message CRM_IC_APPL_UI_CHMSG058 typically occurs when there is an issue with uploading a file in the SAP CRM (Customer Relationship Management) system, particularly in the Interaction Center (IC) application. This error can arise due to various reasons, including file size limitations, incorrect file formats, or system configuration issues.
  Causes:
  
  File Size Limitations: The file you are trying to upload may exceed the maximum allowed size set in the system.
  File Format Issues: The file format may not be supported or recognized by the SAP system.
  Authorization Issues: The user may not have the necessary permissions to upload files.
  System Configuration: There may be configuration settings in the SAP system that restrict file uploads.
  Network Issues: Temporary network issues can also lead to upload failures.
  
  Solutions:
  
  Check File Size: Ensure that the file you are trying to upload does not exceed the maximum file size limit. You can check the limit in the system settings or consult with your SAP administrator.
  Verify File Format: Make sure that the file format is supported by the SAP system. Commonly supported formats include .txt, .csv, .xls, etc.
  Review User Permissions: Check if the user has the necessary authorizations to upload files. If not, contact your SAP security administrator to grant the required permissions.
  System Configuration Review: Consult with your SAP Basis or system administrator to review the configuration settings related to file uploads. They may need to adjust parameters in the system.
  Check Network Connectivity: Ensure that there are no network issues that could be affecting the upload process. A stable connection is essential for file uploads.
  Error Logs: Review the system logs for any additional error messages or details that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for guidelines on file uploads in the CRM Interaction Center.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.