How To Fix CRM_IC_APPL_UI_CHMSG060 - Cannot log on to communication management software system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 060

• Message text: Cannot log on to communication management software system

What causes this issue?

Error while logging on to the communication management software system.

System Response

The multichannel services are not available. You will not be able to
work with contacts such as phone calls, e-mails, or chat sessions.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Review the Integrated Communication Interface (ICI) trace.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG060 - Cannot log on to communication management software system ?

  The SAP error message CRM_IC_APPL_UI_CHMSG060 indicates that there is an issue with logging on to the communication management software system, which is typically related to the SAP CRM Interaction Center (IC). This error can arise due to various reasons, including configuration issues, network problems, or authentication failures.
  Causes:
  
  Incorrect Configuration: The communication management software (like SAP CRM or other integrated systems) may not be configured correctly.
  Network Issues: There may be network connectivity problems preventing the system from reaching the communication management software.
  Authentication Problems: The user credentials may be incorrect, or the user may not have the necessary authorizations.
  Service Availability: The communication management software service may be down or not running.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the communication management software.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP CRM system for the communication management software.
  Ensure that the connection parameters (like host, port, etc.) are correctly set.
  
  
  
  Test