How To Fix CRM_IC_APPL_UI_CHMSG057 - Attachment size &1 greater than limit set &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 057

• Message text: Attachment size &1 greater than limit set &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG057 - Attachment size &1 greater than limit set &2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG057 indicates that the size of an attachment you are trying to upload exceeds the maximum limit set in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when users attempt to attach files to business objects, such as service requests or sales orders.
  Cause:
  The error is caused by the attachment size exceeding the predefined limit set in the SAP system. This limit is configured in the system settings and can vary based on the organization's requirements.
  Solution:
  To resolve this issue, you can consider the following steps:
  
  
  Check Attachment Size: Verify the size of the file you are trying to upload. If it exceeds the limit, you may need to reduce the file size (e.g., by compressing the file or using a different format).
  
  
  Increase the Attachment Size Limit:
  
  If you have the necessary authorizations, you can increase the attachment size limit in the SAP system. This is typically done by adjusting the settings in the relevant configuration area.
  The limit can be set in the following way:
  
  Go to transaction SPRO (SAP Project Reference Object).
  Navigate to Customer Relationship Management > Basic Functions > Attachments > Define Attachment Size Limits.
  Here, you can adjust the maximum size for attachments according to your needs.
  
  
  
  
  
  Consult with Basis Team: If you do not have the necessary permissions to change the settings, you may need to consult with your SAP Basis team or system administrator to make the required adjustments.
  
  
  Use Alternative Methods: If increasing the limit is not feasible, consider using alternative methods for sharing large files, such as using a file-sharing service or storing the file in a different location and providing a link.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or updates related to this error message.
  Documentation: Review the SAP documentation for CRM and attachment management for best practices and configuration options.
  User Training: Ensure that users are trained on the limitations and best practices for uploading attachments in the SAP CRM system.
  
  By following these steps, you should be able to address the error message and successfully manage attachments within your SAP CRM environment.