How To Fix CRM_IC_APPL_UI_CHMSG067 - Function cannot be executed; phone call handler not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 067

• Message text: Function cannot be executed; phone call handler not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG067 - Function cannot be executed; phone call handler not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG067 indicates that the function cannot be executed because the phone call handler is not found. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and its functionalities related to handling phone calls.
  Cause:
  
  Missing Configuration: The phone call handler may not be properly configured in the system. This could be due to missing entries in the configuration settings for the Interaction Center.
  Authorization Issues: The user may not have the necessary authorizations to access the phone call handler functionality.
  System Errors: There could be underlying system issues or inconsistencies that prevent the phone call handler from being recognized.
  Missing or Incorrect Implementation: If the phone call handler is a custom implementation, it may not be correctly implemented or activated.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the Interaction Center and ensure that the phone call handler is correctly set up.
  Verify that all necessary components and settings related to the phone call handler are in place.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the phone call handler.
  Check the roles and profiles assigned to the user and make adjustments as necessary.
  
  
  
  System Check:
  
  Perform a system check to identify any inconsistencies or errors in the system that may be affecting the phone call handler.
  Look for any relevant logs or error messages that could provide additional context.
  
  
  
  Custom Implementation:
  
  If a custom phone call handler is being used, review the implementation to ensure it is correctly coded and activated.
  Check for any missing dependencies or components that may be required for the handler to function properly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the Interaction Center and phone call handling for any specific guidance or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and Interaction Center configuration, such as SPRO for configuration settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.