How To Fix CRM_IC_APPL_UI_CHMSG067 - Function cannot be executed; phone call handler not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 067

• Message text: Function cannot be executed; phone call handler not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG067 - Function cannot be executed; phone call handler not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG067 indicates that the function cannot be executed because the phone call handler is not found. This error typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and its functionalities related to handling phone calls.
  
  Cause:
  
  Missing Configuration: The phone call handler may not be properly configured in the system. This could be due to missing entries in the configuration settings for the Interaction Center.
  Authorization Issues: The user may not have the necessary authorizations to access the phone call handler functionality.
  System Errors: There could be underlying system issues or inconsistencies that prevent the phone call handler from being recognized.
  Missing or Incorrect Implementation: If the phone call handler is a custom implementation, it may not be correctly implemented or activated.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the Interaction Center and ensure that the phone call handler is