How To Fix CRM_IC_APPL_UI_CHMSG069 - Mail folder &1 was deleted in communication management software

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 069

• Message text: Mail folder &1 was deleted in communication management software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG069 - Mail folder &1 was deleted in communication management software ?

  The SAP error message CRM_IC_APPL_UI_CHMSG069 indicates that a mail folder specified in the communication management software has been deleted. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to access a mail folder that no longer exists.
  Cause:
  
  Folder Deletion: The most straightforward cause is that the mail folder referenced in the error message has been deleted by a user or through a system process.
  Configuration Issues: There may be configuration issues in the communication management settings that reference a non-existent folder.
  Data Synchronization Issues: If the system is integrated with external email systems, there may be synchronization issues leading to discrepancies in folder availability.
  
  Solution:
  
  Check Folder Existence: Verify if the mail folder mentioned in the error message still exists in the communication management software. If it has been deleted, you may need to recreate it.
  Update Configuration: If the folder has been deleted intentionally, update the configuration in SAP CRM to remove references to the deleted folder. This may involve adjusting settings in the communication management area.
  Recreate the Folder: If the folder is necessary for operations, recreate it in the communication management software.
  Review User Permissions: Ensure that the user has the necessary permissions to access the mail folders. Sometimes, permissions can lead to access issues.
  Check Integration Settings: If the system is integrated with external email systems, check the integration settings to ensure that they are correctly configured and that there are no discrepancies.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  System Logs: Review system logs for additional context around the error. This may provide insights into what actions led to the folder being deleted.
  Documentation: Refer to the SAP CRM documentation for communication management to understand how mail folders are managed and any best practices for configuration.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and restore functionality to your SAP CRM communication management processes.