How To Fix CRM_IC_APPL_UI_CHMSG035 - Cannot consult because a consult call is already in progress

CRM_IC_APPL_UI_CHMSG035 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 035

• Message text: Cannot consult because a consult call is already in progress

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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CRM_IC_APPL_UI_CHMSG035 - Details

• The SAP error message CRM_IC_APPL_UI_CHMSG035 indicates that a consult call is already in progress, which prevents the system from initiating another consult. This error typically occurs in the context of the SAP CRM Interaction Center (IC) when a user attempts to perform an action that requires a consult while another consult is still being processed.
  Causes:
  
  Concurrent Consult Calls: The most common cause is that a user has initiated a consult call, and before it is completed, they attempt to initiate another consult.
  System Performance Issues: If the system is slow or unresponsive, it may appear that a consult call has not been completed, leading users to attempt another call.
  User Interface Issues: Sometimes, the user interface may not properly reflect the status of the consult call, causing confusion.
  
  Solutions:
  
  Wait for Completion: The simplest solution is to wait for the current consult call to complete. Once it is finished, you can initiate a new consult.
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