How To Fix CRM_IC_APPL_UI_CHMSG035 - Cannot consult because a consult call is already in progress

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 035

• Message text: Cannot consult because a consult call is already in progress

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG035 - Cannot consult because a consult call is already in progress ?

  The SAP error message CRM_IC_APPL_UI_CHMSG035 indicates that a consult call is already in progress, which prevents the system from initiating another consult. This error typically occurs in the context of the SAP CRM Interaction Center (IC) when a user attempts to perform an action that requires a consult while another consult is still being processed.
  Causes:
  
  Concurrent Consult Calls: The most common cause is that a user has initiated a consult call, and before it is completed, they attempt to initiate another consult.
  System Performance Issues: If the system is slow or unresponsive, it may appear that a consult call has not been completed, leading users to attempt another call.
  User Interface Issues: Sometimes, the user interface may not properly reflect the status of the consult call, causing confusion.
  
  Solutions:
  
  Wait for Completion: The simplest solution is to wait for the current consult call to complete. Once it is finished, you can initiate a new consult.
  Check for Active Consults: If you suspect that a consult is still in progress, check the system for any active consults. You may need to refresh the screen or navigate away and back to see the updated status.
  Log Out and Log Back In: If the system seems unresponsive or if the error persists, logging out of the system and logging back in can sometimes resolve the issue.
  Clear Browser Cache: If you are using a web-based interface, clearing the browser cache may help resolve any UI-related issues.
  Contact Support: If the issue continues, it may be necessary to contact your SAP support team or consult the SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Training: Ensure that users are trained on the proper procedures for initiating consult calls to avoid overlapping requests.
  
  By following these steps, you should be able to resolve the error and continue using the SAP CRM Interaction Center effectively.