How To Fix CRM_IC_APPL_UI_CHMSG034 - Function is not supported with the current chat session status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 034

• Message text: Function is not supported with the current chat session status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG034 - Function is not supported with the current chat session status ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG034: Function is not supported with the current chat session status" typically occurs in the context of SAP CRM (Customer Relationship Management) when working with the Interaction Center (IC) and chat functionalities. This error indicates that the action you are trying to perform is not allowed due to the current status of the chat session.
  Causes:
  
  Chat Session Status: The chat session may be in a state that does not allow the requested action. For example, if the chat is already closed or if the session is not active.
  User Permissions: The user may not have the necessary permissions to perform the action in the current chat session status.
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain functionalities based on the chat session status.
  Technical Issues: There could be a bug or technical issue in the SAP system that is causing the error.
  
  Solutions:
  
  Check Chat Session Status: Verify the current status of the chat session. Ensure that the session is active and that you are trying to perform actions that are allowed in that status.
  Refresh the Session: Sometimes, simply refreshing the chat session or reloading the Interaction Center can resolve temporary issues.
  Review User Permissions: Ensure that the user has the necessary permissions to perform the action. Consult with your SAP administrator if needed.
  Consult Documentation: Check SAP documentation or notes related to the specific version of your SAP CRM system for any known issues or updates regarding chat functionalities.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with details about the error, including the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that might address this specific error or provide guidance on chat session management.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  System Logs: Check system logs for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_IC_APPL_UI_CHMSG034.