How To Fix CRM_IC_APPL_UI_CHMSG032 - Leave function failed; external system error (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 032

• Message text: Leave function failed; external system error (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG032 - Leave function failed; external system error (&1) ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG032 Leave function failed; external system error (&1)" typically indicates that there is an issue with the integration between the SAP CRM system and an external system. This error can occur in various scenarios, such as when trying to leave a transaction or when there is a communication failure with an external application.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external system.
  Configuration Errors: Incorrect configuration settings in the integration setup can lead to this error.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  External System Downtime: The external system may be down or experiencing issues, preventing successful communication.
  Data Issues: There may be inconsistencies or errors in the data being sent to or received from the external system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP system and the external system.
  Review Configuration Settings: Verify the configuration settings for the integration. This includes checking RFC destinations, logical systems, and any relevant middleware settings.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. Check roles and permissions in both the SAP system and the external system.
  Monitor External System Status: Check the status of the external system to ensure it is operational. If it is down, coordinate with the relevant team to resolve the issue.
  Analyze Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  Data Validation: Validate the data being sent to the external system to ensure it meets the expected format and requirements.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and ST22 (Dump Analysis) for further investigation.
  Integration Documentation: Review any documentation related to the integration between SAP CRM and the external system to ensure all steps have been followed correctly.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support or your internal IT team for further assistance.