How To Fix CRM_IC_APPL_UI_CHMSG031 - Call deleted but it cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 031

• Message text: Call deleted but it cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG031 - Call deleted but it cannot be processed because it was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG031 typically indicates that a call or transaction was deleted, but the system is unable to process it because it cannot find the corresponding entry. This error often occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly in the Interaction Center (IC) when dealing with calls or activities.
  Causes:
  
  Data Deletion: The call or transaction may have been deleted from the database, but there are still references or attempts to access it.
  Session Issues: There may be issues with the user session, such as timeouts or inconsistencies in the data being processed.
  Database Integrity: There could be integrity issues in the database, where the data is not consistent or has been corrupted.
  User Permissions: The user may not have the necessary permissions to access or view the call, leading to the error when trying to process it.
  
  Solutions:
  
  Refresh the Session: Log out and log back into the SAP system to refresh the session. This can help clear any temporary inconsistencies.
  Check Call Status: Verify the status of the call in the system. If it has been deleted, ensure that there are no pending actions associated with it.
  Database Consistency Check: Perform a consistency check on the database to ensure that all references and entries are intact. This may require the assistance of a database administrator.
  Review User Permissions: Ensure that the user has the appropriate permissions to access the call or transaction. If necessary, consult with your SAP security team.
  Error Logs: Check the SAP error logs for more detailed information about the error. This can provide insights into what might be causing the issue.
  SAP Notes: Search for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that fix known issues.
  
  Related Information:
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant details about the actions leading up to the error.
  Documentation: Review the SAP documentation related to the Interaction Center and call management for any specific guidelines or troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_IC_APPL_UI_CHMSG031.