How To Fix CRM_IC_APPL_UI_CHMSG030 - Phone line &1 subscription ended; reason: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 030

• Message text: Phone line &1 subscription ended; reason: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG030 - Phone line &1 subscription ended; reason: &2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG030 indicates that a phone line subscription has ended, and it provides two parameters: &1 for the phone line and &2 for the reason for the subscription ending. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with telephony integration.
  Cause:
  
  Subscription Expiration: The most common cause is that the subscription for the specified phone line has expired or has been terminated.
  Configuration Issues: There may be issues with the configuration of the telephony integration, such as incorrect settings or missing data.
  Service Provider Changes: Changes or updates from the telephony service provider could lead to the subscription being marked as ended.
  User Permissions: The user may not have the necessary permissions to access the phone line.
  
  Solution:
  
  Check Subscription Status: Verify the status of the phone line subscription in the telephony system. If it has indeed expired, you may need to renew or reactivate it.
  Review Configuration: Ensure that the telephony integration settings in SAP CRM are correctly configured. This includes checking the connection to the telephony service provider and ensuring that all necessary parameters are set correctly.
  Contact Service Provider: If the subscription has ended unexpectedly, contact the telephony service provider to understand the reason and to resolve any issues.
  User Permissions: Check the user roles and permissions in SAP CRM to ensure that the user has the necessary access rights to use the phone line.
  Error Logs: Review any error logs or system messages for additional context that may help in diagnosing the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP CRM documentation for telephony integration to ensure that all configurations are in line with best practices.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant details about the configuration and the context in which the error occurred.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.