How To Fix CRM_IC_APPL_UI_CHMSG028 - Toggle function failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 028

• Message text: Toggle function failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG028 - Toggle function failed ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG028 Toggle function failed" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when using the Interaction Center (IC) or during the execution of certain UI functions. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system performance problems.
  Possible Causes:
  
  Configuration Issues: The toggle function may not be properly configured in the system. This could involve missing or incorrect settings in the CRM UI configuration.
  Data Inconsistencies: There may be issues with the underlying data that the toggle function is trying to access or manipulate. This could include missing records or invalid data.
  Performance Issues: If the system is experiencing performance problems, it may not be able to execute the toggle function in a timely manner, leading to this error.
  Authorization Issues: The user may not have the necessary authorizations to perform the toggle function, resulting in a failure.
  Browser Compatibility: Sometimes, the issue may arise from using an unsupported browser or an outdated version of the browser.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Interaction Center and ensure that all necessary components are correctly set up. This may involve checking the UI configuration and ensuring that the toggle function is enabled.
  Data Validation: Verify the data being accessed by the toggle function. Check for any inconsistencies or missing records that could be causing the error.
  System Performance: Monitor the system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or increasing resources.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the toggle function. This may involve checking roles and permissions in the SAP system.
  Browser Check: Ensure that you are using a supported and updated browser. Try accessing the application from a different browser or clearing the cache of the current browser.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for order management or IC_MANAGER for Interaction Center management.
  Logs and Traces: Review system logs and traces for more detailed error messages that may provide additional context for the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.