How To Fix CRM_IC_APPL_UI_CHMSG026 - Phone line &1 was deleted in communication management software

CRM_IC_APPL_UI_CHMSG026 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 026

• Message text: Phone line &1 was deleted in communication management software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG026 - Phone line &1 was deleted in communication management software ?

  The SAP error message CRM_IC_APPL_UI_CHMSG026 indicates that a phone line, referenced by the placeholder &1, has been deleted in the communication management software. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to use a phone line that is no longer available or has been removed from the system.
  
  Cause:
  
  Deletion of Phone Line: The most direct cause is that the phone line has been deleted from the communication management software (like SAP CC or a third-party telephony system).
  
  Configuration Issues: There may be configuration issues in the integration between SAP CRM and the communication management software.
  Data Synchronization: If there is a synchronization process between systems, it may not have updated correctly, leading to discrepancies.
  User Error: A user may have inadvertently deleted the phone line or made changes that affected its availability.
  
  
  Solution:
  
  Check Communication Management Software: Verify if the phone line still exists in the communication