How To Fix CRM_IC_APPL_UI_CHMSG026 - Phone line &1 was deleted in communication management software

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 026

• Message text: Phone line &1 was deleted in communication management software

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG026 - Phone line &1 was deleted in communication management software ?

  The SAP error message CRM_IC_APPL_UI_CHMSG026 indicates that a phone line, referenced by the placeholder &1, has been deleted in the communication management software. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to use a phone line that is no longer available or has been removed from the system.
  Cause:
  
  Deletion of Phone Line: The most direct cause is that the phone line has been deleted from the communication management software (like SAP CC or a third-party telephony system).
  Configuration Issues: There may be configuration issues in the integration between SAP CRM and the communication management software.
  Data Synchronization: If there is a synchronization process between systems, it may not have updated correctly, leading to discrepancies.
  User Error: A user may have inadvertently deleted the phone line or made changes that affected its availability.
  
  Solution:
  
  Check Communication Management Software: Verify if the phone line still exists in the communication management software. If it has been deleted, you may need to recreate it or restore it from a backup.
  Update Configuration: Ensure that the configuration settings in SAP CRM are correctly pointing to the existing phone lines in the communication management software.
  Reconfigure Integration: If there are integration issues, you may need to reconfigure the connection between SAP CRM and the communication management software.
  Consult Logs: Check the logs in both SAP CRM and the communication management software for any errors or warnings that could provide more context on the deletion.
  User Training: If user error is suspected, consider providing additional training or guidelines on managing phone lines within the system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Documentation: Review the documentation for both SAP CRM and the communication management software for best practices on managing phone lines and integration.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the communication management software for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.