How To Fix CRM_IC_APPL_UI_CHMSG027 - Function is not supported with current phone call status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 027

• Message text: Function is not supported with current phone call status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG027 - Function is not supported with current phone call status ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG027: Function is not supported with current phone call status" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and phone call handling.
  Cause:
  This error message indicates that the action you are trying to perform is not allowed due to the current status of the phone call. Common reasons for this error include:
  
  Invalid Call Status: The phone call may be in a status that does not permit the action you are attempting (e.g., trying to end a call that is already ended).
  Incomplete Call Handling: The call may not have been properly initialized or may be in a transitional state.
  Configuration Issues: There may be configuration settings in the CRM system that restrict certain actions based on the call status.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Call Status: Verify the current status of the phone call. Ensure that the action you are trying to perform is valid for that status. For example, if the call is already ended, you cannot end it again.
  
  
  Refresh the Call: Sometimes, refreshing the call or the interface can help reset the status and allow you to perform the desired action.
  
  
  Review Call Handling Procedures: Ensure that you are following the correct procedures for handling calls in the CRM system. This includes properly starting, managing, and ending calls.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the Interaction Center and phone call handling for specific guidelines on call statuses and permissible actions.
  
  
  Check Configuration: If you have access to system configuration, check the settings related to call handling in the CRM system. Ensure that there are no restrictions that would prevent the action you are trying to perform.
  
  
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to call handling and interaction management.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform the actions you are attempting.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.