How To Fix CRM_IC_APPL_UI_CHMSG027 - Function is not supported with current phone call status

CRM_IC_APPL_UI_CHMSG027 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 027

• Message text: Function is not supported with current phone call status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG027 - Function is not supported with current phone call status ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG027: Function is not supported with current phone call status" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and phone call handling.
  
  Cause:
  This error message indicates that the action you are trying to perform is not allowed due to the current status of the phone call. Common reasons for this error include:
  
  Invalid Call Status: The phone call may be in a status that does not permit the action you are attempting (e.g., trying to end a call that is already ended).
  Incomplete Call Handling: The call may not have been properly initialized or may be in a transitional state.
  
  Configuration Issues: There may be configuration settings in the CRM system that restrict certain actions based on the call status.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Call Status: Verify the current status of the