How To Fix CRM_IC_APPL_UI_CHMSG029 - Call changed but it cannot be processed because it was not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 029

• Message text: Call changed but it cannot be processed because it was not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG029 - Call changed but it cannot be processed because it was not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG029 typically indicates that a call to a specific function or application within the SAP CRM (Customer Relationship Management) system was made, but the system could not find the corresponding processing logic or function to handle that call. This can occur in various scenarios, particularly when dealing with the Interaction Center (IC) or when integrating with other applications.
  Causes:
  
  
  Missing or Incorrect Configuration: The function or application that is being called may not be properly configured in the system. This could be due to missing entries in customizing settings or incorrect settings in the transaction codes.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the function or application being called.
  
  
  System Updates or Changes: Recent updates or changes to the system (such as patches or upgrades) may have affected the availability of certain functions or applications.
  
  
  Incorrect URL or Parameters: If the call is made via a URL (for example, in a web application), the URL or parameters may be incorrect, leading to the function not being found.
  
  
  Missing Business Object: The business object that the call is trying to access may not exist or may have been deleted.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings in the SAP CRM system to ensure that the function or application is correctly set up. This may involve checking transaction codes, customizing settings, and ensuring that all necessary components are activated.
  
  
  Verify Authorizations: Ensure that the user has the appropriate authorizations to access the function or application. This can be done by checking the user's roles and authorizations in the system.
  
  
  Review Recent Changes: If the error started occurring after a recent update or change, review the changes made to the system. You may need to revert or adjust the changes if they are causing the issue.
  
  
  Check URL and Parameters: If the call is made via a web interface, verify that the URL and any parameters being passed are correct. Ensure that they match the expected format and values.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be known issues or patches available.
  
  
  Debugging: If you have access to the development environment, you can use debugging tools to trace the call and identify where it is failing. This can provide insights into what is missing or misconfigured.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may relate to the function you are trying to access.
  SAP Documentation: Review the official SAP documentation for CRM and Interaction Center for more details on configuration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.