How To Fix CRM_IC_APPL_UI_CHMSG033 - Leave function cannot be executed; current chat session is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 033

• Message text: Leave function cannot be executed; current chat session is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG033 - Leave function cannot be executed; current chat session is not active ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG033: Leave function cannot be executed; current chat session is not active" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and chat functionalities. This error indicates that the user is trying to perform an action related to a chat session that is no longer active or has not been properly initiated.
  Cause:
  
  Inactive Chat Session: The most common cause is that the chat session has ended or was never started. This can happen if the user navigates away from the chat window or if the session times out due to inactivity.
  Session Timeout: If the user has been inactive for a certain period, the chat session may automatically close, leading to this error when trying to perform actions related to the chat.
  Technical Issues: There may be underlying technical issues, such as network problems or server-side issues, that prevent the chat session from being recognized as active.
  User Permissions: The user may not have the necessary permissions to initiate or continue a chat session.
  
  Solution:
  
  Check Chat Status: Ensure that the chat session is indeed active. If it has ended, you may need to start a new chat session.
  Refresh the Interface: Sometimes, simply refreshing the browser or the SAP GUI can help re-establish the connection to the chat session.
  Re-login: Logging out and then logging back into the SAP system can reset the session and may resolve the issue.
  Check Network Connection: Ensure that your network connection is stable and that there are no interruptions that could affect the chat functionality.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further assistance. They can check for any server-side issues or configuration problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM Interaction Center and chat functionalities.
  User Documentation: Refer to the user documentation for the CRM Interaction Center for guidance on managing chat sessions and troubleshooting common issues.
  System Logs: Review system logs for any error messages or warnings that could provide additional context for the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message related to the inactive chat session in SAP CRM.