How To Fix CRM_IC_APPL_UI_CHMSG033 - Leave function cannot be executed; current chat session is not active

CRM_IC_APPL_UI_CHMSG033 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 033

• Message text: Leave function cannot be executed; current chat session is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG033 - Leave function cannot be executed; current chat session is not active ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG033: Leave function cannot be executed; current chat session is not active" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) and chat functionalities. This error indicates that the user is trying to perform an action related to a chat session that is no longer active or has not been properly initiated.
  
  Cause:
  
  Inactive Chat Session: The most common cause is that the chat session has ended or was never started. This can happen if the user navigates away from the chat window or if the session times out due to inactivity.
  Session Timeout: If the user has been inactive for a certain period, the chat session may automatically close, leading to this error when trying to perform actions related to the chat.
  Technical Issues: There may be underlying technical issues, such as network problems or server-side issues,