How To Fix CRM_IC_APPL_UI_CHMSG036 - Function cannot be executed; event handler not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 036

• Message text: Function cannot be executed; event handler not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG036 - Function cannot be executed; event handler not found ?

  The SAP error message CRM_IC_APPL_UI_CHMSG036 indicates that a function cannot be executed because the event handler for that function is not found. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when dealing with the Interaction Center (IC) or when customizing the UI.
  Causes:
  
  Missing Event Handler: The most common cause is that the event handler for the specific function you are trying to execute is not defined or is incorrectly configured in the system.
  Custom Development Issues: If there are custom enhancements or modifications in the CRM system, the custom code may not have the necessary event handlers implemented.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error, especially if the application is not set up properly to handle certain events.
  Transport Issues: If the system has recently undergone a transport of changes, the event handler might not have been included or activated