How To Fix CRM_IC_APPL_UI_CHMSG037 - You must be in an active chat session to use this function

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 037

• Message text: You must be in an active chat session to use this function

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG037 - You must be in an active chat session to use this function ?

  The SAP error message CRM_IC_APPL_UI_CHMSG037 indicates that the user is attempting to perform an action that requires an active chat session in the SAP CRM Interaction Center (IC), but there is no active chat session available. This error typically occurs in scenarios where chat functionality is integrated into the CRM system, such as customer service or support environments.
  Cause:
  
  No Active Chat Session: The most common cause is that the user is trying to access chat-related functions without having an active chat session.
  Session Timeout: The chat session may have timed out due to inactivity.
  User Role/Authorization Issues: The user may not have the necessary permissions to initiate or participate in a chat session.
  Technical Issues: There could be technical issues with the chat application or integration that prevent the session from being established.
  
  Solution:
  
  Start a New Chat Session: Ensure that you initiate a new chat session before trying to use chat-related functions. Look for options to start or join a chat.
  Check Session Status: If you believe you should have an active session, check the status of your current sessions. You may need to refresh or re-establish the connection.
  Review User Permissions: Ensure that your user role has the necessary permissions to access chat functionalities. Consult with your system administrator if needed.
  Check for Technical Issues: If the problem persists, check for any technical issues with the chat application or integration. This may involve checking logs or consulting with your IT support team.
  Log Out and Log Back In: Sometimes, simply logging out of the system and logging back in can resolve session-related issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM Interaction Center and chat functionalities.
  Documentation: Refer to the official SAP documentation for the CRM Interaction Center for detailed information on chat functionalities and troubleshooting steps.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully use the chat functionalities within the SAP CRM Interaction Center.