How To Fix CRM_IC_APPL_UI_CHMSG037 - You must be in an active chat session to use this function

CRM_IC_APPL_UI_CHMSG037 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 037

• Message text: You must be in an active chat session to use this function

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG037 - You must be in an active chat session to use this function ?

  The SAP error message CRM_IC_APPL_UI_CHMSG037 indicates that the user is attempting to perform an action that requires an active chat session in the SAP CRM Interaction Center (IC), but there is no active chat session available. This error typically occurs in scenarios where chat functionality is integrated into the CRM system, such as customer service or support environments.
  
  Cause:
  
  No Active Chat Session: The most common cause is that the user is trying to access chat-related functions without having an active chat session.
  Session Timeout: The chat session may have timed out due to inactivity.
  User Role/Authorization Issues: The user may not have the necessary permissions to initiate or participate in a chat session.
  Technical Issues: There could be technical issues with the chat application or integration that prevent the session from being established.
  
  
  Solution:
  
  Start a New Chat Session: Ensure that you initiate a new chat session before trying to use chat-related functions. Look for options