How To Fix CRM_IC_APPL_UI_CHMSG039 - Cannot consult because the number has an invalid canonical format

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 039

• Message text: Cannot consult because the number has an invalid canonical format

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG039 - Cannot consult because the number has an invalid canonical format ?

  The SAP error message CRM_IC_APPL_UI_CHMSG039 indicates that there is an issue with the format of a number (typically a phone number) that is being used in the SAP CRM Interaction Center (IC). The error message states that the number cannot be consulted because it is in an invalid canonical format.
  
  Cause:
  
  
  Invalid Number Format: The number being entered does not conform to the expected canonical format. This could be due to:
  
  Missing country code.
  Incorrect number of digits.
  Presence of invalid characters (e.g., letters, special characters).
  Incorrect formatting (e.g., spaces, dashes).
  
  
  
  
  Configuration Issues: The system may not be properly configured to recognize the number format being used, especially if the number is from a different country or region.
  
  
  Data Entry Errors: Users may inadvertently enter numbers incorrectly, leading to this error.
  
  
  
  Solution:
  
  
  Check Number Format: Ensure that the number is in the correct format. The canonical format typically includes:
  
  A leading '+' followed by the country code.
  The national number without any