How To Fix CRM_IC_APPL_UI_CHMSG005 - Cannot process end contact

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 005

• Message text: Cannot process end contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG005 - Cannot process end contact ?

  The SAP error message "CRM_IC_APPL_UI_CHMSG005 Cannot process end contact" typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with the Interaction Center (IC) or when trying to end a contact or interaction session.
  Cause:
  The error can be caused by several factors, including:
  
  Incomplete Data: Required fields or data may be missing or incomplete in the interaction record.
  Session State: The session may not be in a valid state to be ended, possibly due to prior errors or unprocessed actions.
  Authorization Issues: The user may not have the necessary permissions to end the contact or interaction.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  Business Logic: Certain business rules or logic may prevent the ending of the contact, such as pending tasks or unresolved issues.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  Check Required Fields: Ensure that all mandatory fields in the interaction record are filled out correctly.
  Review Session State: Verify that the session is in a state that allows it to be ended. If there are any pending actions, complete them first.
  User Permissions: Check the user’s authorization roles to ensure they have the necessary permissions to end the contact.
  Error Logs: Review the application logs or error messages for more detailed information about what might be causing the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical problems.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Consider additional training or resources on SAP CRM Interaction Center to better understand the processes and potential pitfalls.
  
  If you continue to experience issues, it may be beneficial to escalate the matter to SAP support for more specialized assistance.