How To Fix CRM_IC_APPL_UI_CHMSG007 - Cannot create new e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 007

• Message text: Cannot create new e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG007 - Cannot create new e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG007 indicates that the system is unable to create a new email in the CRM Interaction Center. This error can arise due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The email functionality may not be properly configured in the SAP system.
  Authorization Problems: The user may not have the necessary authorizations to create emails.
  System Settings: Incorrect settings in the email server configuration (like SMTP settings) can prevent email creation.
  Missing or Incorrect Data: Required fields for creating an email may be missing or incorrectly filled.
  Technical Issues: There may be underlying technical issues, such as system performance problems or bugs in the software.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the email configuration in the SAP system is correctly set up. This includes checking the settings for the email server (SMTP) and ensuring that the necessary parameters are correctly defined in transaction codes like SCOT (SAPconnect) and SO36 (Send Requests).
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to create emails. This can be checked in transaction SU53 (Authorization Check) after the error occurs.
  
  
  
  Validate Input Data:
  
  Ensure that all required fields for creating an email are filled out correctly. Check for any mandatory fields that may be missing.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Test Email Functionality:
  
  Perform a test to send an email from the system to ensure that the email functionality is working as expected. This can help identify if the issue is specific to the CRM Interaction Center or a broader email issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SCOT: For configuring SAPconnect settings.
  SO36: For monitoring send requests.
  SU53: For checking authorization issues.
  SLG1: For viewing application logs.
  
  
  
  Documentation: Review the official SAP documentation for CRM and email integration to ensure that all necessary configurations are in place.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_CHMSG007.