How To Fix CRM_IC_APPL_UI_CHMSG007 - Cannot create new e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 007

• Message text: Cannot create new e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG007 - Cannot create new e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG007 indicates that the system is unable to create a new email in the CRM Interaction Center. This error can arise due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Configuration Issues: The email functionality may not be properly configured in the SAP system.
  Authorization Problems: The user may not have the necessary authorizations to create emails.
  System Settings: Incorrect settings in the email server configuration (like SMTP settings) can prevent email creation.
  Missing or Incorrect Data: Required fields for creating an email may be missing or incorrectly filled.
  Technical Issues: There may be underlying technical issues, such as system performance problems or bugs in the software.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the email configuration in the SAP system is correctly set up. This includes checking the settings for the email server (SMTP) and ensuring that the necessary parameters