How To Fix CRM_IC_APPL_UI_CHMSG009 - Cannot create reply-to-all e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 009

• Message text: Cannot create reply-to-all e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG009 - Cannot create reply-to-all e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG009 indicates that the system is unable to create a "reply-to-all" email in the CRM Interaction Center. This error can occur due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Missing Email Configuration: The email settings in the SAP system may not be properly configured. This includes settings for the SMTP server or email client integration.
  User Authorizations: The user may not have the necessary authorizations to send emails or perform the "reply-to-all" action.
  Email Address Issues: There may be issues with the email addresses of the recipients, such as invalid or missing addresses.
  System Errors: There could be temporary system issues or bugs that prevent the email from being sent.
  Business Partner Data: The business partner data may not be complete or may have inconsistencies that prevent email communication.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the email server is correctly configured and reachable.
  Check the settings in transaction SCOT (SAPconnect) to ensure that the email communication is set up correctly.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 after the error occurs.
  Consult with your SAP security team to ensure that the user roles include email sending permissions.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses of the recipients to ensure they are valid and correctly formatted.
  Ensure that the business partner records have valid email addresses.
  
  
  
  Check for System Errors:
  
  Look for any system logs or error messages that might indicate a broader issue with the email functionality.
  If the issue persists, consider restarting the relevant services or checking for system updates.
  
  
  
  Review Business Partner Data:
  
  Ensure that the business partner data is complete and accurate. Check for any missing or incorrect information that could affect email communication.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: For configuring SAPconnect settings.
  SU53: To analyze authorization issues.
  BP: To manage business partner data.
  
  
  
  Documentation: Review SAP documentation related to email configuration and the Interaction Center for additional guidance.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the steps already taken.