How To Fix CRM_IC_APPL_UI_CHMSG011 - Error while sending e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 011

• Message text: Error while sending e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG011 - Error while sending e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG011 typically indicates an issue related to sending emails from the SAP CRM system, particularly in the context of the Interaction Center (IC). This error can arise due to various reasons, including configuration issues, missing data, or problems with the email server settings.
  Possible Causes:
  
  Email Configuration Issues: The email settings in the SAP system may not be correctly configured. This includes SMTP settings, email server details, or user authorizations.
  Missing or Incorrect Data: The email may be missing required fields such as the recipient's email address, subject, or body content.
  Network Issues: There may be connectivity issues between the SAP system and the email server.
  Authorization Problems: The user may not have the necessary permissions to send emails from the system.
  Email Server Issues: The email server itself may be down or misconfigured.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the email server details are correctly configured and that the connection to the email server is working.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to send emails. This can be done through transaction SU01 (User Maintenance) and reviewing the roles and authorizations assigned to the user.
  
  
  
  Validate Email Data:
  
  Ensure that all required fields for sending an email are filled out correctly. This includes checking the recipient's email address, subject line, and body content.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction can help identify if emails are stuck in the queue or if there are any errors reported.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the email server. This may involve checking firewall settings or network configurations.
  
  
  
  Review Email Server Logs:
  
  If you have access to the email server, check the logs for any errors or issues that may indicate why the email could not be sent.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and SAPconnect for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_UI_CHMSG011 error when sending emails in SAP.