How To Fix CRM_IC_APPL_UI_CHMSG011 - Error while sending e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 011

• Message text: Error while sending e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG011 - Error while sending e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG011 typically indicates an issue related to sending emails from the SAP CRM system, particularly in the context of the Interaction Center (IC). This error can arise due to various reasons, including configuration issues, missing data, or problems with the email server settings.
  Possible Causes:
  
  Email 
  Configuration Issues: The email settings in the SAP system may not be correctly configured. This includes SMTP settings, email server details, or user authorizations.
  Missing or Incorrect Data: The email may be missing required fields such as the recipient's email address, subject, or body content.
  Network Issues: There may be connectivity issues between the SAP system and the email server.
  Authorization Problems: The user may not have the necessary permissions to send emails from the system.
  Email Server Issues: The email server itself may be down or misconfigured.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT (SAPconnect) and verify the SMTP settings.
  Ensure that the email server details are correctly