How To Fix CRM_IC_APPL_UI_CHMSG010 - E-mail not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 010

• Message text: E-mail not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG010 - E-mail not saved ?

  The SAP error message CRM_IC_APPL_UI_CHMSG010, which indicates that an email was not saved, can arise from various causes. Here are some common reasons, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The email functionality may not be properly configured in the SAP system.
  Authorization Problems: The user may lack the necessary permissions to save emails in the system.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  Missing Data: Required fields or data may be missing when attempting to save the email.
  Email Format Issues: The email format may not be compatible with the system's requirements.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the email functionality is correctly configured in the SAP CRM system. This includes checking settings related to email processing and storage.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to save emails. This can be done by checking the user's roles and permissions in the SAP system.
  
  
  
  Analyze Technical Logs:
  
  Check the system logs (transaction SLG1) for any error messages or warnings that could provide more context about the issue.
  
  
  
  Validate Input Data:
  
  Ensure that all required fields are filled out correctly when composing the email. Look for any validation messages that may indicate missing or incorrect data.
  
  
  
  Check Email Format:
  
  Make sure that the email being sent adheres to the required format and does not contain any unsupported characters or attachments.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps taken to troubleshoot.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM email handling and configuration for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.