How To Fix CRM_IC_APPL_UI_CHMSG012 - Cannot transfer e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 012

• Message text: Cannot transfer e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG012 - Cannot transfer e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG012 ("Cannot transfer e-mail") typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the interaction center (IC) and email handling. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  
  Configuration Issues: The email handling configuration in the CRM system may not be set up correctly. This includes settings related to the email server, communication settings, or the integration with the email client.
  
  
  Authorization Problems: The user may not have the necessary authorizations to send emails from the CRM system.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the email server, network issues, or incorrect email addresses.
  
  
  Missing or Incorrect Data: The email might be missing required fields or contain invalid data, such as an incorrect recipient address.
  
  
  System Limitations: There may be limitations or restrictions in the system that prevent the email from being sent, such as size limits or attachment restrictions.
  
  
  Solutions:
  
  
  Check Configuration: Review the email configuration settings in the SAP CRM system. Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  
  Verify Authorizations: Ensure that the user has the necessary authorizations to send emails. This can be checked in the user roles and profiles.
  
  
  Test Email Functionality: Perform a test to see if emails can be sent from the system. This can help identify if the issue is specific to certain emails or a broader problem.
  
  
  Review Email Content: Check the content of the email being sent. Ensure that all required fields are filled out correctly and that there are no invalid characters in the email addresses.
  
  
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and monitoring.
  Documentation: Review SAP documentation related to email handling in CRM, which may provide insights into best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_IC_APPL_UI_CHMSG012.