How To Fix CRM_IC_APPL_UI_CHMSG014 - Worker session not available or not connected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 014

• Message text: Worker session not available or not connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG014 - Worker session not available or not connected ?

  The SAP error message CRM_IC_APPL_UI_CHMSG014 indicates that the worker session is not available or not connected. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when using the Interaction Center (IC) or when trying to access certain functionalities that require a valid session.
  Causes:
  
  Session Timeout: The user session may have timed out due to inactivity.
  Network Issues: There may be connectivity issues between the client and the SAP server.
  Configuration Issues: Incorrect configuration settings in the SAP system or the Interaction Center.
  User Authorization: The user may not have the necessary authorizations to access the required functionalities.
  System Errors: There could be underlying system errors or issues with the SAP application server.
  
  Solutions:
  
  Re-login: Log out and log back into the SAP system to establish a new session.
  Check Network Connection: Ensure that your network connection is stable and that you can reach the SAP server.
  Session Management: If you are using a web-based interface, check if there are any session management settings that need to be adjusted (e.g., session timeout settings).
  Review Configuration: Check the configuration settings in the SAP system, particularly those related to the Interaction Center and worker sessions.
  User Authorizations: Verify that the user has the necessary authorizations to access the required functionalities. This may involve checking roles and permissions in the SAP system.
  System Logs: Review system logs (transaction codes like SLG1) for any related error messages that could provide more context on the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and IC_MANAGER for troubleshooting and managing CRM orders.
  Documentation: Review SAP documentation related to the Interaction Center and session management for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_IC_APPL_UI_CHMSG014 error message.