How To Fix CRM_IC_APPL_UI_CHMSG006 - Cannot create forward e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 006

• Message text: Cannot create forward e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG006 - Cannot create forward e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG006 ("Cannot create forward e-mail") typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with the email forwarding functionality in the Interaction Center (IC). Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The email forwarding functionality may not be properly configured in the system.
  Missing Authorizations: The user may not have the necessary authorizations to perform email forwarding.
  Email Settings: There may be issues with the email settings in the SAP system, such as incorrect SMTP configuration.
  Technical Errors: There could be underlying technical issues, such as problems with the email server or network connectivity.
  Incomplete Data: Required fields for creating the email may be missing or incorrectly filled.
  
  Solutions:
  
  
  Check Configuration:
  
  Ensure that the email forwarding functionality is correctly configured in the SAP CRM system. This includes checking the settings in transaction codes like SPRO for email configuration.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to create and forward emails. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Verify Email Settings:
  
  Check the SMTP settings in the SAP system. You can do this in transaction SCOT (SAPconnect Administration) to ensure that the email server is correctly configured and operational.
  
  
  
  Check for Technical Issues:
  
  Look into the system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  Ensure that the email server is reachable and functioning properly.
  
  
  
  Validate Data:
  
  Ensure that all required fields for the email are filled out correctly. This includes the recipient's email address, subject, and body of the email.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and email functionalities for more detailed configuration steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CRM_IC_APPL_UI_CHMSG006 in your SAP system.