How To Fix CRM_IC_APPL_UI_CHMSG004 - Cannot delete e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 004

• Message text: Cannot delete e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG004 - Cannot delete e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG004 ("Cannot delete e-mail") typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to delete an email from the interaction center or a related application, but the system prevents the action due to certain conditions.
  Possible Causes:
  
  Email Status: The email may be in a status that does not allow deletion (e.g., it may be marked as "sent" or "archived").
  Authorization Issues: The user may not have the necessary permissions to delete emails in the CRM system.
  System Configuration: There may be specific configurations or settings in the CRM system that restrict the deletion of emails.
  Technical Issues: There could be underlying technical issues, such as database locks or inconsistencies in the email records.
  
  Solutions:
  
  Check Email Status: Verify the status of the email you are trying to delete. If it is in a non-deletable state, you may need to change its status or consult with your system