How To Fix CRM_IC_APPL_UI_CHMSG003 - Cannot deflect e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 003

• Message text: Cannot deflect e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG003 - Cannot deflect e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG003: "Cannot deflect e-mail" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and email handling. This error indicates that the system is unable to process the deflection of an email, which can be due to various reasons.
  Possible Causes:
  
  
  
  Configuration Issues: The email handling configuration in the CRM system may not be set up correctly. This includes settings related to email routing, processing, or the interaction center itself.
  
  
  Missing or Incorrect Data: The email might be missing required information, such as a valid recipient address, or there may be issues with the email content that prevent it from being processed.
  
  
  Authorization Problems: The user attempting to deflect the email may not have the necessary authorizations to perform this action.
  
  
  System Errors: There could be underlying system errors or issues with the email server that are preventing the email