How To Fix CRM_IC_APPL_UI_CHMSG003 - Cannot deflect e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 003

• Message text: Cannot deflect e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG003 - Cannot deflect e-mail ?

  The SAP error message CRM_IC_APPL_UI_CHMSG003: "Cannot deflect e-mail" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and email handling. This error indicates that the system is unable to process the deflection of an email, which can be due to various reasons.
  Possible Causes:
  
  
  Configuration Issues: The email handling configuration in the CRM system may not be set up correctly. This includes settings related to email routing, processing, or the interaction center itself.
  
  
  Missing or Incorrect Data: The email might be missing required information, such as a valid recipient address, or there may be issues with the email content that prevent it from being processed.
  
  
  Authorization Problems: The user attempting to deflect the email may not have the necessary authorizations to perform this action.
  
  
  System Errors: There could be underlying system errors or issues with the email server that are preventing the email from being processed.
  
  
  Technical Issues: Network issues or problems with the email server (e.g., SMTP server) could also lead to this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the email handling configuration in the CRM system. Ensure that all necessary settings are correctly configured, including email routing and processing rules.
  
  
  Validate Email Data: Ensure that the email being processed has all the required information. Check for valid email addresses and ensure that the content meets any necessary criteria.
  
  
  Review Authorizations: Verify that the user has the appropriate authorizations to deflect emails. This may involve checking user roles and permissions in the SAP system.
  
  
  Check System Logs: Look at the system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  Test Email Functionality: Conduct tests to ensure that the email functionality is working correctly. This may involve sending test emails and checking if they can be deflected without issues.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and Interaction Center for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these can often resolve known issues.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_IC_APPL_UI_CHMSG003 in your SAP system.