How To Fix CRM_IC_APPL_UI_CHMSG001 - Cannot delete attachment ID = &1; URL = &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 001

• Message text: Cannot delete attachment ID = &1; URL = &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG001 - Cannot delete attachment ID = &1; URL = &2 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG001 with the description "Cannot delete attachment ID = &1; URL = &2" typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with deleting an attachment associated with a business object, such as a service request or a sales order.
  Cause:
  
  Attachment Locking: The attachment may be locked by another user or process, preventing deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the attachment.
  Attachment Status: The attachment may be in a status that does not allow deletion (e.g., it may be marked as "final" or "archived").
  Technical Issues: There could be underlying technical issues, such as database constraints or inconsistencies in the attachment management system.
  Incorrect URL: The URL provided in the error message may be incorrect or inaccessible.
  
  Solution:
  
  Check Lock Status: Verify if the attachment is locked by another user. If so, wait until it is released or contact the user who has it locked.
  Review Authorizations: Ensure that the user has the necessary authorizations to delete attachments. This may involve checking roles and permissions in the SAP system.
  Attachment Status: Check the status of the attachment. If it is in a non-deletable state, you may need to change its status or consult with a system administrator.
  Technical Troubleshooting: If the issue persists, consider checking the system logs for any related errors. You may need to involve your SAP Basis team to investigate any underlying technical issues.
  Correct URL: Ensure that the URL provided in the error message is correct and accessible. If it points to an external system, verify that the connection is active.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SO01 for managing attachments.
  Documentation: Review SAP documentation related to attachment management in CRM to understand the processes and limitations involved.
  
  If the issue cannot be resolved through these steps, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.