How To Fix CRM_IC_APPL_UI_CHMSG002 - Error while reading historic e-mail; ID = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_CHMSG - Message class for CRM_IC_APPL_UI_COMMCHANNELS

• Message number: 002

• Message text: Error while reading historic e-mail; ID = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_CHMSG002 - Error while reading historic e-mail; ID = &1 ?

  The SAP error message CRM_IC_APPL_UI_CHMSG002 typically indicates an issue when the system is trying to read a historic email in the CRM (Customer Relationship Management) application. The error message includes a placeholder &1, which usually represents the ID of the email that the system is attempting to access.
  Cause:
  
  Email ID Not Found: The email ID specified may not exist in the database, possibly due to deletion or incorrect ID.
  Authorization Issues: The user may not have the necessary permissions to access the email data.
  Data Corruption: There could be corruption in the database or the specific record related to the email.
  System Configuration: Incorrect configuration settings in the CRM system could lead to issues in accessing historic emails.
  Technical Issues: There may be underlying technical issues, such as problems with the database connection or the application server.
  
  Solution:
  
  Verify Email ID: Check if the email ID provided in the error message exists in the system. You can do this by querying the relevant database tables or using transaction codes in SAP.
  Check Authorizations: Ensure that the user has the necessary authorizations to access historic emails. This can be done by reviewing the user roles and permissions in the SAP system.
  Database Integrity Check: Perform a database integrity check to ensure that there are no corrupt records. This may involve running specific SAP transactions or database tools.
  Review Configuration: Check the configuration settings related to email handling in the CRM system. Ensure that all necessary settings are correctly configured.
  Consult Logs: Review system logs (such as ST22 for dumps or SM21 for system logs) for any additional error messages that could provide more context about the issue.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or SOST for email processing.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message. There may be specific fixes or recommendations provided by SAP.
  Documentation: Review the official SAP documentation for CRM email handling to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_UI_CHMSG002 error in your SAP system.