How To Fix CRM_IC_APPL_UI_BPID012 - No contact persons found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 012

• Message text: No contact persons found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID012 - No contact persons found ?

  The SAP error message CRM_IC_APPL_UI_BPID012: No contact persons found typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or display contact persons related to a business partner (BP) but the system cannot find any associated contact persons.
  Causes:
  
  No Contact Persons Assigned: The most common reason for this error is that there are no contact persons assigned to the specific business partner in the system.
  Data Inconsistency: There may be inconsistencies or issues in the data related to the business partner or contact persons.
  Authorization Issues: The user may not have the necessary authorizations to view contact persons for the business partner.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows for contact persons to be linked.
  System Configuration: There may be configuration issues in the CRM system that prevent the display of contact persons.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner in question and verify if any contact persons are assigned.
  If no contact persons are assigned, you can create new contact persons by editing the business partner data.
  
  
  
  Assign Contact Persons:
  
  If you need to add contact persons, go to the business partner maintenance transaction (e.g., BP transaction) and add the relevant contact persons.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to view contact persons. This may involve checking roles and authorizations in the user profile.
  
  
  
  Check Business Partner Roles:
  
  Ensure that the business partner has the appropriate roles assigned that allow for contact persons to be linked. You can check this in the business partner maintenance screen.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any inconsistencies in the business partner or contact person data.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate any underlying system configuration issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM and business partner management for more detailed guidance on managing contact persons.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.