How To Fix CRM_IC_APPL_UI_BPID011 - No account information found; Try different search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 011

• Message text: No account information found; Try different search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID011 - No account information found; Try different search criteria ?

  The SAP error message CRM_IC_APPL_UI_BPID011 indicates that the system could not find any account information based on the search criteria provided. This error typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when using the Interaction Center (IC) application.
  Cause:
  
  
  Incorrect Search Criteria: The most common cause is that the search criteria entered do not match any existing account records in the system. This could be due to typos, incorrect account numbers, or using fields that do not correspond to the data stored in the system.
  
  
  Data Not Available: The account information may not exist in the system. This could happen if the account has been deleted or if it has not been created yet.
  
  
  Authorization Issues: The user may not have the necessary permissions to view certain accounts, leading to the inability to retrieve account information.
  
  
  System Configuration: There may be issues with the configuration of the CRM system, such as missing or incorrect settings in the business partner or account management areas.
  
  
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues that prevent the latest account data from being available.
  
  
  Solution:
  
  
  Verify Search Criteria: Double-check the search criteria you are using. Ensure that you are entering the correct account number, name, or other identifiers. Try using broader search criteria to see if any results are returned.
  
  
  Check Account Existence: Use transaction codes or reports to verify if the account exists in the system. You can use transaction BP (Business Partner) to search for the account directly.
  
  
  Review Authorizations: Ensure that your user role has the necessary permissions to access the account information. You may need to contact your system administrator to check your authorizations.
  
  
  Consult Configuration Settings: If you suspect a configuration issue, consult with your SAP Basis or CRM functional team to review the settings related to business partners and account management.
  
  
  Data Synchronization: If your system is integrated with other systems, check for any data synchronization issues. Ensure that data is being transferred correctly between systems.
  
  
  Check for System Notes: Look for any SAP Notes or updates related to this error message. Sometimes, SAP releases patches or notes that address specific issues.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for documentation related to CRM and Interaction Center.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management and CRMD_ORDER for managing CRM orders.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.