How To Fix CRM_IC_APPL_UI_BPID013 - Phone number country code is different from address country code

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 013

• Message text: Phone number country code is different from address country code

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID013 - Phone number country code is different from address country code ?

  The SAP error message CRM_IC_APPL_UI_BPID013 indicates that there is a mismatch between the country code of the phone number and the country code of the address in the system. This error typically occurs in the context of customer relationship management (CRM) applications when trying to save or process a business partner's data.
  Cause:
  
  Country Code Mismatch: The phone number's country code does not match the country code of the address associated with the business partner. For example, if the address is in Germany (country code DE), but the phone number has a country code for the United States (country code US), this error will be triggered.
  Data Entry Error: Incorrect data entry during the creation or update of the business partner's information can lead to this mismatch.
  Configuration Issues: There may be configuration settings in the SAP system that enforce strict validation rules regarding country codes.
  
  Solution:
  
  
  Verify Data: Check the business partner's address and phone number details. Ensure that the country code of the phone number matches the country code of the address.
  
  For example, if the address is in Germany, the phone number should start with +49 (Germany's country code).
  
  
  
  Update Information: If there is a mismatch, update either the phone number or the address to ensure consistency. This can be done through the business partner maintenance transaction in SAP.
  
  
  Check Configuration: If the issue persists, review the configuration settings related to business partner data validation. Ensure that the rules are set up correctly and that they align with your business requirements.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling business partner data and validation rules.
  
  
  Testing: After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Business Partner Data: In SAP CRM, business partner data is crucial for managing customer relationships, and it includes various attributes such as addresses, contact details, and communication methods.
  Country Codes: Familiarize yourself with the standard country codes (ISO 3166-1 alpha-2) to ensure correct data entry.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues or provide additional solutions related to this error message.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_UI_BPID013 error and ensure that your business partner data is consistent and valid.