How To Fix CRM_IC_APPL_UI_BPID010 - No account information found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_UI_BPID - Messages for Identify Customer

• Message number: 010

• Message text: No account information found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_UI_BPID010 - No account information found ?

  The SAP error message CRM_IC_APPL_UI_BPID010: No account information found typically occurs in the SAP Customer Relationship Management (CRM) system when the system is unable to retrieve account information for a specific business partner (BP) in the Interaction Center (IC) application. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Business Partner Data: The business partner may not have been created or may not have the necessary account information associated with it.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view the account information for the specified business partner.
  Incorrect Business Partner Role: The business partner may not have the correct roles assigned that are required to access the account information.
  System Configuration Issues: There may be configuration issues in the CRM system that prevent the retrieval of account information.
  
  Solutions:
  
  
  Check Business Partner Data:
  
  Verify that the business partner exists in the system and has the necessary account information.
  Use transaction code BP to check the details of the business partner.
  
  
  
  Review Business Partner Roles:
  
  Ensure that the business partner has the appropriate roles assigned. You can check this in the business partner maintenance screen.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the business partner data to identify any missing or inconsistent information.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business partner information. This can be checked in the user roles and authorizations.
  
  
  
  System Configuration:
  
  Review the configuration settings in the CRM system to ensure that everything is set up correctly for the Interaction Center.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the application to identify where the data retrieval is failing.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for CRM order management), and CRM_IC (for Interaction Center).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review SAP documentation related to business partner management and Interaction Center configuration for additional insights.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.