How To Fix CRM_IC_APPL_RM_ALERT020 - Sender address is identical to the recipient address; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 020

• Message text: Sender address is identical to the recipient address; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT020 - Sender address is identical to the recipient address; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT020 indicates that the system has detected that the sender address is the same as the recipient address when attempting to send an email. This situation typically arises in scenarios where an email is being sent from a user to themselves, which is generally not allowed by the email system to prevent loops or unnecessary messages.
  Cause:
  
  Identical Email Addresses: The most common cause is that the email address configured for the sender (e.g., the user or the system) is the same as the email address of the recipient.
  Configuration Issues: There may be a misconfiguration in the email settings or user profiles where the sender and recipient are set to the same address.
  Testing Scenarios: This error can also occur during testing when a user tries to send an email to themselves.
  
  Solution:
  
  
  Check Email Configuration:
  
  Verify the email settings in the SAP system. Ensure that the sender's email address is correctly configured and is not set to the same address as the recipient.
  If you are using a user profile, check the email address associated with that profile.
  
  
  
  Change Recipient Address:
  
  If you are testing, consider changing the recipient address to a different email address to avoid this error.
  If the email is intended for a different recipient, ensure that the correct email address is entered.
  
  
  
  Review Workflow or Process:
  
  If this error occurs in a specific workflow or process, review the logic to ensure that it does not inadvertently set the sender and recipient to the same address.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support for any specific configurations related to email sending in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Email Sending Configuration: Familiarize yourself with the email sending configuration in SAP, including transaction codes like SO10 (for text elements) and SCOT (for SMTP configuration).
  User Profiles: Check user profiles in transaction SU01 to ensure that email addresses are correctly set up.
  Testing Email Functionality: When testing email functionality, use different email addresses to avoid this error.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_RM_ALERT020 error and successfully send emails from the SAP system.