How To Fix CRM_IC_APPL_RM_ALERT019 - Error occurred while composing the mail message; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 019

• Message text: Error occurred while composing the mail message; e-mail not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT019 - Error occurred while composing the mail message; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT019 indicates that there was an issue while composing an email message in the SAP CRM system, which resulted in the email not being sent. This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The email configuration settings in SAP may not be set up correctly. This includes settings for the SMTP server, email client, or other related configurations.
  Missing Email Address: The recipient's email address may be missing or incorrectly formatted.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  System Errors: There could be temporary system errors or issues with the email server itself.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. This can be done in transaction SCOT (SAPconnect: Administration).
  Ensure that the SMTP server is correctly configured and reachable.
  
  
  
  Validate Recipient Email Address:
  
  Check that the email address of the recipient is valid and correctly formatted.
  Ensure that the email address is not empty.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can connect to the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to send emails. This can be done by reviewing the user's roles and authorizations in the SAP system.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue. You can check transaction SLG1 for application logs.
  
  
  
  Retry Sending the Email:
  
  Sometimes, the issue may be temporary. Try resending the email after checking the above points.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: For configuring SAPconnect settings.
  SLG1: For viewing application logs.
  SOST: For monitoring the status of sent emails.
  
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring email settings in SAP CRM.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or consult SAP support for further assistance.