How To Fix CRM_IC_APPL_RM_ALERT017 - No business partner confirmed that could receive e-mail; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 017

• Message text: No business partner confirmed that could receive e-mail; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT017 - No business partner confirmed that could receive e-mail; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT017 indicates that there is no business partner (BP) confirmed to receive an email, which prevents the system from sending the email. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send notifications or alerts via email.
  Cause:
  
  Missing Email Address: The business partner associated with the transaction or activity does not have a valid email address maintained in the system.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that allows them to receive emails.
  Inactive Business Partner: The business partner may be inactive or not properly set up in the system.
  Configuration Issues: There may be issues with the configuration of the email sending process in the SAP system.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) and search for the relevant business partner.
  Ensure that the email address is correctly maintained in the General Data or Contact Data section.
  Verify that the business partner has the appropriate roles assigned (e.g., sold-to party, contact person).
  
  
  
  Activate Business Partner:
  
  If the business partner is inactive, you may need to activate it. This can be done in the same BP transaction.
  
  
  
  Review Email Configuration:
  
  Check the configuration settings for email sending in the SAP system. This may involve looking at transaction codes like SCOT (SAPconnect) to ensure that the email sending configuration is correct.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality to ensure that the issue is resolved.
  
  
  
  Check for User Authorizations:
  
  Ensure that the user trying to send the email has the necessary authorizations to access the business partner data and send emails.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SCOT: SAPconnect Administration
  CRMD_ORDER: CRM Order Management (to check related transactions)
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and email configuration for more detailed steps and troubleshooting.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CRM_IC_APPL_RM_ALERT017.