How To Fix CRM_IC_APPL_RM_ALERT016 - Mail not sent to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 016

• Message text: Mail not sent to &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT016 - Mail not sent to &1 ?

  The SAP error message CRM_IC_APPL_RM_ALERT016: Mail not sent to &1 typically indicates that there was an issue with sending an email notification to a specified recipient (represented by &1). This error can occur in the context of SAP Customer Relationship Management (CRM) when the system attempts to send an email alert or notification but fails to do so.
  Causes
  
  Incorrect Email Address: The recipient's email address may be incorrect or improperly formatted.
  Mail Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) transaction.
  SMTP Server Issues: The SMTP server that SAP is configured to use may be down or misconfigured.
  Authorization Issues: The user or system may not have the necessary authorizations to send emails.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SMTP server.
  Email Queue Issues: The email may be stuck in the SAP email queue due to various reasons.
  
  Solutions
  
  Check Email Address: Verify that the email address specified in the error message is correct and properly formatted.
  Review SAPconnect Configuration:
  
  Go to transaction SCOT and check the configuration for SMTP.
  Ensure that the SMTP node is active and properly configured.
  Check the settings for the email domain and ensure that they are correct.
  
  
  Test SMTP Connection: Use transaction SOST to check the status of sent emails and see if there are any errors. You can also test the SMTP connection from the SAP system to ensure it can reach the mail server.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to send emails. This may involve checking roles and profiles.
  Monitor Network Connectivity: Ensure that there are no network issues preventing the SAP system from connecting to the SMTP server.
  Check Email Queue: In transaction SOST, check if the email is stuck in the queue and investigate any errors that may be present.
  
  Related Information
  
  Transaction Codes:
  
  SCOT: SAPconnect settings.
  SOST: Display sent emails and their statuses.
  SICF: Check if the Internet Communication Framework services are active.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending in CRM.
  Logs: Check the application logs (transaction SLG1) for any additional error messages that may provide more context about the failure.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_RM_ALERT016 error message.