How To Fix CRM_IC_APPL_RM_ALERT014 - Sender e-mail address is empty in the rule modeler; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 014

• Message text: Sender e-mail address is empty in the rule modeler; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT014 - Sender e-mail address is empty in the rule modeler; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT014 indicates that the sender's email address is not specified in the rule modeler, which prevents the system from sending emails. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to send alerts or notifications via email.
  Cause:
  The primary cause of this error is that the configuration for the email sender is incomplete or missing. Specifically, the sender's email address is not defined in the rule modeler, which is necessary for the system to know from which address the email should be sent.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Rule Modeler Configuration:
  
  Go to the rule modeler in your SAP CRM system.
  Locate the specific rule that is generating the error.
  Ensure that the sender's email address is specified in the rule settings. This is typically found in the "Sender" section of the rule configuration.
  
  
  
  Define Sender Email Address:
  
  If the sender's email address is not defined, you need to enter a valid email address. This could be a generic email address for notifications or alerts, such as [e-mail].
  Save the changes to the rule modeler.
  
  
  
  Check User Settings:
  
  Ensure that the user or system account that is executing the email sending process has a valid email address configured in their user profile.
  You can check this in the user management settings in SAP.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, test the email sending functionality to ensure that the error no longer occurs and that emails are being sent successfully.
  
  
  
  Review System Configuration:
  
  If the issue persists, review the overall email configuration in your SAP system. This includes checking the SMTP settings and ensuring that the email server is correctly configured to send emails.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional guidance or patches related to this error.
  Documentation: Refer to the SAP CRM documentation for detailed information on configuring email notifications and the rule modeler.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL_RM_ALERT014 error and successfully send emails from your SAP CRM system.