How To Fix CRM_IC_APPL_RM_ALERT012 - Mail attachment size exceeds the limit; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 012

• Message text: Mail attachment size exceeds the limit; e-mail not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT012 - Mail attachment size exceeds the limit; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT012 indicates that the size of the email attachment exceeds the configured limit, preventing the email from being sent. This is a common issue in systems that handle email communications, especially when large files are involved.
  Cause:
  
  Attachment Size Limit: The system has a predefined limit for the size of email attachments. If the total size of the attachments exceeds this limit, the email will not be sent.
  Configuration Settings: The limit may be set in the SAP system configuration or in the email server settings.
  Email Client Limitations: Some email clients or servers may have their own restrictions on attachment sizes.
  
  Solution:
  
  Check Attachment Size: Verify the size of the attachments you are trying to send. If they exceed the limit, consider reducing the size or splitting the attachments into smaller files.
  Adjust Configuration Settings:
  
  SAP Configuration: You may need to adjust the attachment size limit in the SAP system. This can typically be done in the transaction code SCOT (SAPconnect) or SICF (Internet Communication Framework).
  Email Server Configuration: If you have access to the email server settings, check if there is a limit set on the server side and adjust it if necessary.
  
  
  Use Alternative Methods: If the attachments are too large, consider using alternative methods to share the files, such as:
  
  Uploading the files to a shared drive or cloud storage and sending a link instead.
  Compressing the files to reduce their size before attaching them.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's IT policies for specific guidelines on email configurations and limits.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Training: Ensure that users are trained on the limitations of email attachments and best practices for sending large files.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.