How To Fix CRM_IC_APPL_RM_ALERT011 - Mail subject is empty; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 011

• Message text: Mail subject is empty; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT011 - Mail subject is empty; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT011 indicates that an email could not be sent because the mail subject is empty. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send alerts or notifications via email.
  Cause:
  The primary cause of this error is that the email being generated lacks a subject line. In SAP CRM, when an email is triggered (for example, as part of a workflow or alert), the system expects certain fields to be populated, including the subject. If the subject field is empty, the system will not proceed with sending the email and will raise this error.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check Email Configuration:
  
  Ensure that the email template or the alert configuration includes a subject line. This can often be found in the settings for the specific alert or notification you are trying to send.
  
  
  
  Modify the Email Template:
  
  If you are using a custom email template, verify that the subject line is correctly defined. You may need to edit the template to include a default subject or ensure that it pulls the subject dynamically from the relevant data.
  
  
  
  Review Workflow Settings:
  
  If the email is part of a workflow, check the workflow settings to ensure that the subject is being set correctly. You may need to add a step to populate the subject if it is currently left blank.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the email sending process to see where the subject is being set and why it might be empty. This can help identify if there is a logic error in the code or configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to email notifications in CRM to ensure that you are following best practices and that there are no known issues with the version you are using.
  
  
  
  Testing:
  
  After making changes, test the email sending functionality to ensure that the subject is now populated and that emails are being sent successfully.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on email configuration in CRM.
  Transaction Codes: Familiarize yourself with transaction codes related to email configuration in SAP CRM, such as CRMD_ORDER for managing orders and alerts.
  User Exits and BAdIs: If you are using custom logic to send emails, consider implementing user exits or Business Add-Ins (BAdIs) to ensure that the subject is populated correctly.
  
  By following these steps, you should be able to resolve the error and ensure that emails are sent with the appropriate subject line.