How To Fix CRM_IC_APPL_RM_ALERT013 - No e-mail address for confirmed business partner; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 013

• Message text: No e-mail address for confirmed business partner; e-mail not sent

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT013 - No e-mail address for confirmed business partner; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT013 indicates that there is no email address associated with a confirmed business partner in the system, which prevents the system from sending an email notification or alert. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email to a business partner (BP) who does not have a valid email address.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the business partner record does not have an email address assigned to it.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that includes an email address.
  Data Inconsistency: There may be inconsistencies in the data, such as the email address being deleted or not properly maintained.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the relevant business partner and check the details.
  Ensure that the email address is filled in the appropriate field (usually under the "Contact" or "General Data" tab).
  
  
  
  Assign Email Address:
  
  If the email address is missing, you can add it by editing the business partner record.
  Make sure to save the changes after entering the email address.
  
  
  
  Verify Business Partner Roles:
  
  Ensure that the business partner has the correct roles assigned that allow for email communication.
  Check if the role assigned to the business partner includes the email address field.
  
  
  
  Data Consistency Check:
  
  If there are multiple systems or data sources, ensure that the business partner data is consistent across all systems.
  If necessary, perform data cleansing to remove any inconsistencies.
  
  
  
  Testing:
  
  After making the necessary changes, try to resend the email or trigger the action that caused the error to ensure that it has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRMD_ORDER for managing CRM orders.
  Email Configuration: Ensure that the email configuration in your SAP system is correctly set up to send emails. This includes SMTP settings and any necessary authorizations.
  User Authorizations: Check if the user trying to send the email has the necessary authorizations to access the business partner data and send emails.
  
  By following these steps, you should be able to resolve the error message CRM_IC_APPL_RM_ALERT013 and ensure that emails can be sent to the relevant business partners.